Return & Refund Policy
We want you to be completely satisfied with your TCG purchases. Our comprehensive return policy ensures a hassle-free experience for all trading card game enthusiasts.
30-Day Window
Full refund or exchange within 30 days of purchase date
Condition Protected
Cards must be in original condition with protective sleeves
Original Payment
Refunds processed to your original payment method
30-Day Return Policy
You have 30 calendar days from the date of purchase to return items for a full refund or exchange. The return window begins on the date your order was delivered, as confirmed by tracking information.
Important Dates:
- • Purchase date = Order delivery date (not order placement date)
- • Return must be initiated within 30 days
- • Items must be received by us within 45 days of purchase
Eligible for Return
- Sealed booster packs, boxes, and cases
- Individual cards in original protective sleeves
- Deck boxes, sleeves, and accessories
- Playmats and gaming supplies
- Items with manufacturing defects
Not Eligible for Return
- Opened booster packs or boxes
- Cards removed from protective sleeves
- Damaged cards due to customer handling
- Custom or personalized items
- Digital products or codes (once redeemed)
Special Requirements for Trading Cards
Due to the collectible nature of trading cards, we have specific condition requirements to ensure fair returns for all customers.
Individual Cards
- Must remain in protective sleeves: Cards should stay in the penny sleeves or toploaders we provided
- No visible damage: Cards must be free from bends, creases, scratches, or water damage
- Original condition: Cards must be in the same condition as when shipped
Sealed Products
- Factory sealed: Booster packs and boxes must remain unopened with original shrink wrap
- No tampering: Seals must be intact with no signs of opening or resealing
- Original packaging: Items must include all original packaging materials
Contact Us
Email us or call to start your return within 30 days of purchase
Get RMA Number
we'll provide a Return Merchandise Authorization number and instructions
Ship Items
Package securely and ship to our returns address
Step-by-Step Return Process
1. Contact Customer Service
Reach out to us within 30 days of your purchase date. Provide your order number and reason for return.
2. Receive RMA Number
we'll email you a Return Merchandise Authorization (RMA) number within 24 hours, along with detailed return instructions and a prepaid shipping label if applicable.
3. Document Items (Recommended)
Take photos of items before packaging to document their condition. This helps resolve any disputes quickly.
- • Photo of overall item condition
- • Close-up of any existing damage
- • Photo of protective sleeves/packaging
Critical Packaging Requirements
Proper packaging is essential to protect valuable trading cards during return shipping. Improperly packaged items may be damaged in transit and could affect your refund eligibility.
For Individual Cards
For Sealed Products
Return Shipping Address
TCG Lore Returns Department
1757 NORTH CENTRAL AVENUE
FLAGLER BEACH, FL 32136
United States
Important: Include your RMA number on the package label and inside the box
Shipping Recommendations
- • Use trackable shipping method
- • Consider insurance for high-value items
- • Keep tracking number until refund is processed
- • Allow 7-10 business days for delivery
Free Return Shipping
- • Orders over $100: Free return label provided
- • Defective items: Always free return shipping
- • Our error: Free return shipping included
- • Standard returns under $100: Customer pays
Items Received
We inspect returned items within 2-3 business days
Inspection Complete
Refund approved and processed within 1-2 business days
Refund Issued
Funds appear in your account within 3-5 business days
Refund Methods & Timeline
Original Payment Method
Alternative Options
Note: Store credit never expires
Refund Amount Calculation
Damaged During Shipping
If items are damaged during return shipping due to inadequate packaging:
- • Partial refund may apply based on damage extent
- • Photos will be taken and shared with customer
- • Insurance claims will be filed when applicable
- • Customer may be responsible for shipping costs
Lost in Transit
If return package is lost during shipping:
- • Tracking information will be reviewed
- • Insurance claims filed when available
- • Full refund issued once loss is confirmed
- • Process may take 10-15 business days
Manufacturing Defects
Items with manufacturing defects receive priority:
- • Free return shipping provided
- • Eligible for full refund or replacement
- • Extended 60-day return window
- • Expedited processing within 24 hours
Our Shipping Error
When we ship the wrong item or quantity:
- • Free return shipping both ways
- • Priority replacement shipping
- • Discount on next order at our discretion
- • Same-day processing when possible
Dispute Resolution
If you disagree with our return decision, we offer a fair dispute resolution process:
Contact Manager
Speak with a senior team member
Provide Evidence
Submit photos and documentation
Final Review
Decision within 48 hours
Get Help With Your Return
Our dedicated returns team is here to help make your return process as smooth as possible.
FLAGLER BEACH, FL 32136
Before You Contact Us
Have this information ready to speed up the process:
- Order number
- Email address used for purchase
- Reason for return
- Photos of items (if damaged)
- Preferred refund method
Google Merchant Center Compliance
- Clear 30-day return window displayed
- Physical return address provided
- Customer service contact information listed
- Refund method and timeline specified
- Return process clearly outlined
Consumer Rights
- Right to return within stated timeframe
- Right to full refund for defective items
- Right to dispute resolution process
- Protection under state consumer laws
- Right to clear policy communication
This return policy is effective as of January 2024 and complies with Google Merchant Center requirements and applicable consumer protection laws. For questions about your rights as a consumer, please contact our customer service team.
TCG Lore is an online trading card store operated by TOY HAULERZ LLC.